Solution
Answers to Frequently Asked Questions
We offer a wide range of heavy machinery including cranes (20-700 tons), aerial work platforms (boom lifts, skylifts, scissor lifts) ranging from 6 to 61 meters, as well as low loaders, cargo trailers, lorry cranes, and multi-axle transport trailers.
Our headquarters is in Johor Bahru (Kangkar Tebrau), Malaysia. We have strategic facilities across the country to ensure timely delivery and support. Yes, we serve clients nationwide.
You can contact us via phone at +6019-7119988 or +607-3578888, or email at enquiry@superiorheavy.com
. Provide details like the equipment type, duration, location, and any specifications needed, and we’ll respond with a tailored quote.
Our operating hours are Monday to Sunday, 7:00 AM to 11:00 PM. Note that equipment availability, delivery, or other services may vary depending on location.
We prioritize safety, precision, and reliability. All our machinery is well-maintained and operated by trained personnel. We ensure compliance with industry safety regulations and regularly inspect and service equipment to reduce downtime.
Yes — in many cases, we provide skilled operators, drivers, or specialized personnel as part of the rental/contract, especially for cranes, aerial lifts, and heavy transportation tasks. You can request this in your quote. (If you prefer, we can also provide equipment only.)
Minimum rental periods depend on the type of equipment and the nature of the project. Pricing is typically structured daily, but for long-term projects or frequent rentals, we can offer custom rates.
Because demand can be high, especially for large cranes or specialized aerial work platforms, we recommend booking at least a few days to a few weeks in advance for large or specialized equipment. For regular equipment, shorter notice may suffice but early booking helps ensure availability.
We have a fleet of transport trailers, low-beds, and lorry-cranes to deliver equipment to your site. Delivery schedules, access, site readiness, and road conditions may affect delivery time/cost. Our quote will include transportation cost if needed.
Payment terms are typically established in advance in the rental/lease agreement. We may require deposit or upfront payment, and full payment upon delivery or at defined milestones. Terms may vary by equipment type, duration, and client. We also clarify liability, insurance, extra charges (e.g. for overtime, site constraints, or special usage).